Refund and Cancellation Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the products/services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the details of each product before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our products/services, customers have the liberty to cancel their orders and request a refund from us. Our Policy for the cancellation and refund will be as follows:

 Cancellation Policy

ThankDeal.Com believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • There is no cancellation of orders placed under the Same Day Delivery category.
  • No cancellations are entertained for those products that the ThankDeal.Com marketing team has obtained on special occasions like Pongal, Holi, Diwali, and Valentine’s Day, Independence Day, Republic Day etc. These are limited occasion offers and therefore cancellations are not possible.
  • ThankDeal.Com does not accept cancellation requests for preorder items. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

 

Refund Policy –

When you buy our products/services, your purchase is covered by our money-back guarantee. If there is any manufacturing defect and information given within 48 hrs of product received, we will cheerfully issue a full refund after verification of the same. Please include your order number (sent to you via email after ordering) and  we take customer feedback very seriously and use it to constantly improve our quality of service. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting service. Refunds are being processed within 21 days period.

Refunds for Items Fulfilled by ThankDeal

When you return a fulfilled by JINtech IT Solutions item, refunds are issued to the payment method used at the time of purchase, except for Cash on Delivery.

Payment Method Refund Method Refund Time-frame(After the return is received by ThankDeal.Com)
Credit Card/ Debit Card Credit Card/ Debit Card 3-21 business days
Net Banking Net Banking Account (Credited to Bank Account) 3-21 business days
Cash on Delivery NEFT to Bank AccountPaper Cheque

 

 3-21 business days

 

If the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information.

Note:

If the original payment method you used to make the payment (credit/ debit card) is no longer valid, we’ll issue the refund through a demand draft.

When we receive a payment failure notice from your bank, we will send you an e-mail asking you to call us. When you call us back, we will collect your name and the address where you want the demand draft to be sent, and proceed with the refund.

COD Refund to Bank Account via National Electronic Funds Transfer (NEFT)

For orders placed using Cash on Delivery as the payment method, refunds can be processed to your bank account via National Electronic Funds Transfer (NEFT). You can update the details of the bank account where you wish to receive the refund in the Your Account section or from the Returns Support Centre when you are returning an item.

You will need to send us a email on admin@Thankdeal.com or you can use online chat panel and provide the  following information to enable us to process a refund to your account:

  • The Bank Account Number
  • IFSC Code
  • Account Holder’s Name
  • Bank Branch
  • Bank Name

Refunds cannot be processed to third-party accounts. The name on your ThankDeal.Com account should match with the name of the bank account holder.

NEFT refunds will typically be processed in one business day from our end and will be credited to your account in two business days.

Warranty

For Claiming warranty customer  must go to their respected service center only.