Cancellation Policy

ThankDeal.com believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • There is no cancellation of orders placed under the Same Day Delivery category.
  • No cancellations are entertained for those products that the ThankDeal.com marketing team has obtained on special occasions like Holi, Diwali, Independence Day and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
  • ThankDeal.com does not accept cancellation requests for preorder items. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

General Return Policy

The following general returns policy is applicable to all items sold on ThankDeal.com.

Goods once sold will not be taken back or exchanged. Once invoice made cannot be modified or cancelled for any reasons thereof.

The item is tested for physical damage at the point of sale and the company is not liable for the physical damage of item any more. All goods are consigned at buyer’s risk and the company is not responsible for any loss, damage or pilferage in transit.

Our responsibility ceases the moment goods leaves our warehouse.

In general, an item may be eligible for return within 48 hours of delivery  if it fulfills one or more of the following conditions:

  • If the item is different from what was ordered.

Products marked as “non-returnable” on the product detail page cannot be returned.

  • All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you. Refer to instructions to return items against each category. We may reject the return pickup if the items are not returned according to the policy mentioned against each category.
  • Only Fulfilled by ThankDeal.com items may be eligible for replacement.
  • If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. ThankDeal.com shall not be liable in any manner for any misuse or usage of such information.

Warranty

Warranty will be provided by the respective service centers only.

Please check the warranty period on the items at the time of purchase.

No warranty will be given on physically damage, burnt and track cut items.